, this is the first time since 2017 that car insurance customer satisfaction has not improved year over year. One of the biggest customer pain points is regarding communication, where satisfaction has dropped significantly since 2020.
Submitting an auto insurance claim is often a stressful and confusing time, and insurers should do more to keep customers updated regarding the status of their claim.
Increasing premiums are also hurting customer satisfaction, with 45% of respondents saying they would switch insurers to save $300 or less.
One way car insurance companies can improve their scores is to improve their product offerings. Interestingly, one third of respondents said they would be willing to try telematics, or usage-based insurance to get
, you might be tempted to find your region on the list above, and contact the corresponding company. After all, they all scored well over the average for customer satisfaction in J.D. Power’s study.
However, car insurance is a complicated product, and nobody can claim to offer the best insurance without knowing more about your unique driving history. The only way to find the best car insurance, specific to your needs and budget, is to compare quotes from multiple providers.
"Alex Healey is an insurance writer specializing in car insurance and personal finance. Alex’s mission is to create informative, just-in-time content for car owners and buyers. Alex has written articles for Jerry on topics ranging from hybrid vehicle rankings to used car costs. Before joining Jerry, Alex worked as a digital content specialist and editor for brands including InsuranceHotline.com, Rates.ca, and Booking.com. When not writing for Jerry, Alex continues to build his freelance digital content portfolio in the insurance and automotive industries. "