How Does Mercedes-Benz Roadside Assistance Work?

Mercedes-Benz owners still in their warranty period have access to Roadside Assistance services and benefits at any time.
Written by Abbey Orzech
Reviewed by Melanie Reiff
Mercedes-Benz Roadside Assistance is a complimentary vehicle service for all Mercedes-Benz owners during their initial warranty term or for any owner who purchased their vehicle directly from a Mercedes-Benz dealership before January 4, 2011. 
Being stranded on the side of the road with no one to call can be a nightmare—unless you have access to a trustworthy roadside assistance program. Most major car manufacturers offer new car owners and warranty holders free roadside assistance in the event of a blown tire, empty gas tank, or a dead battery, and Mercedes-Benz is one of them. 
To give you a better understanding of the Mercedes-Benz Roadside Assistance program,
Jerry
, the
car repair
expert, has compiled what you need to know about their roadside services. We’ll talk about how the service works, what you can use it for, some alternatives to consider, and even a way to lower your
Mercedes-Benz insurance costs
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How does Mercedes-Benz Roadside Assistance work?

Mercedes-Benz Roadside Assistance provides complimentary any-time emergency roadside service for Mercedes-Benz owners while they are still under warranty. That includes New Vehicle Limited Warranty, Certified Pre-Owned Warranty, and any
Mercedes-Benz Extended Limited Warranty
holders. 
The manufacturer also honors roadside assistance services for owners who bought and still own their vehicle from an authorized Mercedes-Benz before January 4, 2011.
So what does Mercedes-Benz Roadside Assistance actually cover? The common
flat tire
changes and
battery jump-starts
for sure, but you’ll also get coverage for: 
  • Emergency fuel delivery 
  • Towing to the nearest Mercedes-Benz dealership
  • Trip interruption reimbursement 
  • On-site technicians 
  • Lock-out services
It’s important to note that trip interruption benefits will cover up to $300 a night for related expenses like food, lodging, and travel if your Mercedes-Benz breaks down. It can fall under one of these categories:
  • You’re more than 100 miles away from your home
  • The car is in inoperable condition and still under a warranty term
  • You require an overnight stay for repairs

How to use Mercedes-Benz roadside assistance

Mercedes-Benz Roadside Assistance is available to warranty holders at any time and there are a few different ways you can call on the service:
  • Call 1-800-367-6372 to be connected to a Roadside Assistance representative. When calling in, be ready with your name, vehicle year, model, color, VIN, phone number, and the location of your vehicle along with a description of the issue. 
  • Press the wrench button in your vehicle (Mbrace subscribers only) that is found either in the armrest or the overhead console. The service dispatcher you connect with will be sent your vehicle information and can ask about your problem. 
  • Open the Mercedes me app and select the Roadside Assistance button from the home screen or “assist” menu selection. If you use the app for more than one Mercedes-Benz vehicle, make sure that the right vehicle is in session. 
Mercedes-Benz does stipulate that there are some cases that would result in limited or unavailable servicing, like severe weather. You may also see some added charges if your vehicle breaks down outside of a reasonably accessible area, like a parking garage or off-road location. 

What if my Mercedes-Benz warranty expired?

You can still have access to Mercedes-Benz Roadside Assistance after your initial warranty has expired if you choose to purchase an Extended Limited Warranty plan. These plans cover:
  • Engine components 
  • Steering 
  • Electrical systems
  • Central locking 
  • Suspension
You do have to pay a fee for the Extended Limited Warranty, but exactly how much you’ll pay depends on how many added years of coverage you’d like (up to 100,000 miles).
MORE: How to choose an extended car warranty

Is Mercedes-Benz Roadside Assistance worth it? 

Mercedes-Benz Roadside Assistance provides excellent services that end up being a real-time money saver for many users. And if you’re still in your initial warranty period, calling on the services is definitely worth it because you are receiving those benefits for free! 
However, if your warranty period is coming to a close and you’re considering the Extended Limited Warranty, the fees may not be worth it. 
Depending on how many extra years of coverage you desire, you could be paying between $2,000 and $8,000 for your extended warranty—which may easily top the amount of money you’d pay in outside repairs. 
Ultimately, whether or not Mercedes-Benz Roadside Assistance is worth it will come down to your individual circumstances. If you don’t mind paying a little extra for the security of 24/7 roadside assistance, it may be worth it. 
If you’d rather not shell all that extra dough out but would still feel better having access to roadside assistance, there are alternative options for you to consider! 

Alternatives to Mercedes-Benz Roadside Assistance

When your warranty with Mercedes-Benz expires and you’re opting out of any extended warranty options, you don’t have to simply fend for yourself. Consider these other roadside assistance options:
  • Cell phone companies (about $5 a month): Many major cell phone companies offer roadside assistance plans that you can just tack on to your phone bill each month. 
  • Towing and labor coverage
    (under $20 a year): Your car insurance may provide you with roadside assistance services, but you’ll likely have to have
    collision
    or
    comprehensive
    insurance coverage to qualify for this additional coverage.
Depending on your current car insurance policy, you may already have access to these services! A
full coverage insurance
plan may offer you the most cost-effective roadside assistance services in addition to other essential coverage. 

How to save money on Mercedes-Benz insurance

Mercedes-Benz Roadside Assistance handles your side-of-the-road breakdowns, but you’ll need a good car insurance policy to help you out in the event of an accident. 
If you want to make sure your
car insurance
coverage is working for your needs—including your budget—use
Jerry
.  
Jerry is the easiest and most effective way to find a car insurance policy that is customized for you.
After providing you with a comprehensive cross-analysis of the best policies across providers, this
trustworthy insurance shopping super app
will handle the phone calls, paperwork, and renewals for your top pick so that you don’t have to. They can even help cancel your old policy! So why do all that extra work when Jerry can do it better?
The average Jerry user saves $800+ a year on their car insurance. 
Jerry
blew my mind, honestly. From start to finish, using the app took me 10 minutes and I ended up with $100 of savings a month. Best of all, customer service answered all my questions about rental car reimbursement and roadside assistance.” —Savanna R. 
Compare insurance quotes from 50+ carriers with Jerry in under 45 seconds
Compare insurance quotes from 50+ carriers with Jerry in under 45 seconds
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FAQ

If you don’t mind paying a little extra, Mercedes-Benz Extended Limited Warranty holders get access to great services and greater peace of mind on the road. 
However, the fees for the extended warranty can get expensive, so it may be worth looking into alternative roadside assistance options, like
towing and labor coverage
added to your insurance policy!
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