For about $100 per year, you can add Direct Auto roadside assistance to your existing full-coverage Direct Auto policy. If you need help enrolling or if you need roadside assistance, call their service line at 1-877-463-4732.

Direct Auto roadside assistance offers 24/7 service
Services include towing, fuel delivery, lockout assistance, jumpstarts, and more
You must already have
full-coverage car insurance
with Direct Auto to be eligible
For some drivers, AAA membership may offer more value

What does Direct Auto roadside assistance cover?

Direct Auto’s roadside assistance add-on covers a variety of incidents for the covered vehicle, such as towing, gas delivery, battery jumpstarts, and some light

car repair

help.

24/7 emergency towing: Any day, any time, you can call Direct Auto to get an emergency tow for your covered vehicle.

Fuel & essential fluid delivery: If you run out of gas or coolant, Direct Auto will come to the rescue and deliver the fluid you need to get your car back on the road.

Lockout assistance: Whether your keys broke off in the door lock, got locked inside the vehicle, or got lost in a ditch, Direct Auto can help you find a solution.

Dead battery jumpstart: If your car won’t start on a cold morning at home or at the grocery store, you can call Direct Auto for a

jumpstart

Mechanical assistance: Direct Auto’s team of roadside technicians can help you diagnose your auto problem and either fix them or make a plan. If you have a

flat tire

, Direct Auto’s

mobile mechanic

can bring you a new one—but you’ll have to pay for the replacement tire.

Concierge services: If you prefer old-school navigation tools, you can request free maps and travel routes via Direct Auto’s roadside assistance plan.

Note that Direct Auto is only available in 14 states and it specializes in providing insurance for high-risk drivers. You can only get Direct Auto roadside assistance if you already have

collision

and

comprehensive insurance

(i.e.

full coverage

) with Direct Auto.

There is no limit to the number of times you can use roadside assistance, once you’ve paid the fee. Ideally, you won’t get stranded more than once per policy period—but it’s nice to know that you have help in case of emergencies!

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How to use Direct Auto’s roadside assistance program

First, you need to add roadside assistance to your existing Direct Auto policy.

To do this, call the company at 1-877-GO-DIRECT (1-877-463-4732) to add this coverage. Be aware that the addition may not become active until your policy renews. Check with the agent about this.

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If you need roadside assistance now, call the Direct Auto roadside assistance number: 1-877-463-4732.

Tell them where you are located and what kind of help you require. The company will dispatch a Direct Auto technician to your location as soon as possible.

Do not call for roadside assistance if you get into an accident. If your vehicle needs to be towed, your collision coverage or the at-fault driver’s property damage policy may cover the cost of your tow. If you caused the accident, you may have to pay for the tow out-of-pocket.

MORE:

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How much does Direct Auto roadside assistance cost?

You can expect to pay between $4 and $15 per month ($60 to $180 annually) to add roadside assistance to your Direct Auto policy. The price will depend partially on your state and the local cost of providing service.

Without coverage, you could pay about $150 out-of-pocket for a single service call. So if you use your roadside assistance coverage just one time, it will be worth the investment.

Direct Auto’s price is pretty typical, if slightly more expensive than other companies' prices. Most companies offer some type of roadside assistance add-on, although it’s usually called

towing and labor coverage

. For instance,

GEICO’s

prices are much lower at just $15 per year—but GEICO may not offer the best prices for you when it comes to full coverage. On the other hand, an

AAA membership

is approximately $59.99 per year and you can use it with any car, not just your own.

Keep in mind that, to be eligible for roadside assistance, you must have full-coverage car insurance with Direct Auto. Full-coverage policies are more expensive than basic liability coverage, so your premium will be a bit higher than it would be with a bare minimum policy.

In summary, Direct Auto’s roadside assistance covers most of the same services at a similar price to other companies. However, AAA membership may offer more value for some drivers.

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Direct Auto roadside assistance vs. AAA

There is one major difference between AAA’s roadside assistance and the assistance offered by an insurance company (including Direct Auto).

AAA benefits can be applied to any vehicle you happen to be driving in or riding in, but Direct Auto’s roadside assistance coverage applies only to the vehicle listed on your policy.

Furthermore, there is only one level of coverage available with Direct Auto’s roadside assistance program. When you

join AAA

, on the other hand, you’ll notice that there are two different tiers of coverage. Plus, AAA members receive additional perks such as travel, hotel, and restaurant discounts.

For some drivers, it may work better to choose Direct Auto roadside assistance, however.

Some people find it more convenient to purchase roadside assistance through their own insurance company. With one phone call, you can add this coverage to your existing Direct Auto policy and enjoy roadside assistance coverage 24/7. This allows you to manage everything through a single portal.

Plus, AAA limits you to four service calls per year. Direct Auto has no limit to the number of requests you can make for roadside assistance.

Keep in mind that you may already have some roadside assistance via your credit card, cell phone company, or auto manufacturer. Check your policies carefully to find out if you have this coverage.

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FAQs

Does using Direct Auto roadside assistance count as a claim?

It’s not clear whether roadside assistance service calls count as claims with Direct Auto. Because they have no limit to the number of calls allowed—and because Direct Auto specializes in high-risk drivers—it’s likely that the answer is no. Calling for roadside assistance should not increase your rate.

Do I need to be a Direct Auto customer to use their roadside assistance?

Yes. You must be a Direct Auto customer with a full-coverage policy before you can get roadside assistance.

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