Cost transparency is one of the biggest issues in customer relations facing the auto repair market today. Although mechanics are responsible for conducting themselves in a sound and honest manner, it is good form for customers to take an active role in understanding the costs of the repairs they’re paying for. The tallied cost of repairs usually stems from a number of factors. In this article, Part 1 mentions additional costs that should be considered in totals, Part 2 warns you to be cautious of random fees, Part 3 encourages you to communicate with your mechanic, Part 4 recommends finding out about the repair you need, and Part 5 advises you that prices can fluctuate.
Part 1 of 5: Factor in all of the possible costs
As anyone who has used a mechanic garage in the past will tell you, things are never cheap, and they get very expensive quickly. You need to pay for a mechanic’s time spent repairing the vehicle, and those labor costs are marked up to account for business revenue and overhead.
The costs of rent and shop upkeep are often so high that mobile mechanic services are often able to discount their labor costs by as much as 30%. When you consider as well that a mechanic is a trained professional, it should not be surprising to see labor costs at a garage are relatively high when compared to other services.
If you’re enlisting repairs that require parts be replaced on your vehicle, the additional cost of those new parts are often the most clearcut and understandable part of the bill. Part costs may vary widely depending on whether the mechanic is working with OEM (Original Equipment Manufacturer) or third-party aftermarket parts, so it may be worth asking your mechanic about it. Prices on parts will be naturally higher if the parts in question are rare and need to be custom-ordered by the garage.
Part 2 of 5: Be wary of miscellaneous costs
Put together, parts and labor costs will account for the vast majority of your mechanic bill. Garages will often have “shop fees” and minor costs that get tacked on to any appointment. If you want costs to be as transparent as possible, you should talk to your mechanic about these hidden costs beforehand.
In some cases, these minor shop fees are tacked on whether they were deserved or not. While often quite small in light of the repairs, if you see costs for small maintenance supplies that clearly weren’t used for your appointment, you should bring it up with the mechanic and potentially dispute it.
Part 3 of 5: Communicate clearly with your mechanic
There should be a strong level of transparency and open communication between a customer and the mechanic. Many of the bill disputes and misunderstandings that occur are wholly avoidable, and may be prevented outright by staying on the same page with each step.
Ask about potential extra fees and the risk of unforeseen charges before you authorize the repairs. This should weed out unpleasant surprises after everything’s been done, and the onus will be placed on the mechanic if they are not clear about pricing details. Don’t be afraid to ask questions if there’s any part of the pricing conversation you don’t understand. Any mechanic with good business form will want to make sure there is a mutual understanding.
Part 4 of 5: Educate yourself online about prices
Google is your friend if you’re trying to deduce the costs of a repair beforehand. Looking up the type of repairing you’re going in for, along with the make and year of your vehicle should lead you to a ballpark figure. Unless your vehicle is particularly high-end, vintage, or otherwise rare, the repairs you’re going in for should be priced according to an industry standard, and a garage going significantly beyond that amount may be a sign of shoddy business practice on their part.
Online repair cost estimators are available online to spare you the legwork of searching around. Consumer Reports offers an estimator that also factors in your location for its prospective cost. AutoMD is a site specifically catered towards this preliminary phase before the shop, and should help you if you’re still trying to deduce the specific issues facing your vehicle.
Part 5 of 5: It is difficult to ensure an exact estimate
It should be made clear that the ultimate cost of a trip to the mechanic is near-impossible to know down to the dollar. The more customer-friendly garages will tend to go out of their way to provide transparency in their pricing schemes, but the number of variables and potential complications demonstrate why it’s not uncommon to see costs rise 10-20% above the original estimate.
Of course, there may be cases where a mechanic is legitimately trying to overcharge you. On the flipside, there are garages who will charge by the estimate and ask permission for any additional work. If you’re trying to figure out what costs you’re looking at beforehand, it should help to consider the sum you arrive at as a “lowball” figure.