The average car owner doesn’t need to be an expert on the inner workings of their vehicle. Rather, most will depend on a certified mechanic to know the necessary ins and outs for a repair. Mechanics are generally very skilled and devoted technicians who not only enjoy cars but also have undergone rigorous training to work on cars. But, like anyone else, they are fallible human beings who make mistakes. One area where this is possible does not have to directly with your car itself but with communication. Communicating effectively with your mechanic is a vital part of getting work done on your car that is exactly what you want and how you expected.
In this article, Step 1 recommends speaking directly to the mechanic, Step 2 advises clearly explaining what you want, Step 3 stresses the importance of trusting your instincts, Step 4 suggests getting detailed quotes, Step 5 recommends asking about warranties, Step 6 reminds you to stay polite, and Step 7 mentions giving the mechanic the chance to explain his or her perspective.
Part 1 of 1: How to communicate effectively with your mechanic
Step 1: Speak to the mechanic in person. If you are having an issue with your vehicle, then try to speak to the mechanic directly or at least someone who is versed in the lingo of cars.
In the first place, the fewer intermediates there are between you and the person actually checking out your car, the less opportunity there is for a misunderstanding.
Obviously, this will not be possible all the time, especially if you go to a busier shop, but try to get the ear of your mechanic if possible.
If your mechanic hears what the problem is from you, then they will get a better sense of what to look for than someone else who merely paraphrases what you are saying. Of course, if you are only having routine maintenance performed, this will not be necessary.
Step 2: Make all your wishes known. The best way to stay on the same page as your mechanic is to let them know what you are thinking or expecting.
You should not assume, for example, that because you brought your car in for an oil change that they are going fix your broken door handle. If you want a problem fixed, ask the mechanic to complete the work; and if you don’t want a problem fixed, let them know this as well.
Usually, the mechanic is not going to go around fixing everything that might be wrong with your car unless you tell them to. Making all your service expectations explicit will result in a much better experience.
Step 3: Trust your gut instinct. The difference between an open and personable mechanic and one who seems shady is usually apparent immediate.
If you ask a service or parts-related question and get a vague answer back (“it’s too complicated for you too understand.”) you should probably be weary about pursuing business with the shop. Chances are he will be just as condescending and underhanded when it comes to the price as well.
Transparency is an important thing to look out for before you commit to a shop. Estimated prices and clearly stated services might be found online for certain auto shops. Looking online at websites such as Yelp to see what other customers’ experiences have been is a worthy shortcut if you’re looking to find an honest business that treats their clients right.
Step 4: Get detailed and exact quotes. One of the problem areas for interactions between customers and mechanics is in terms of quotes for services.
If you think your quoted rate on a service is high, ask for a detailed presentation of the cost breakdown. This will give you a better sense of what the mechanic is thinking.
This will also allow you a chance to determine if there are optional services included in the price. Maybe the mechanic thinks that a certain service is recommended but not necessary, or he may be performing a service because he mistakenly thinks you want it.
Getting a quote and talking over the details of the proposed service will bring any confusion to light and will guarantee that you and your mechanic are on the same page.
Step 5: Ask about warranties. If you are shelling out big bucks for a service, ask your mechanic if the service or parts are covered under warranty.
Don’t let the answer to this question remain merely implied. Getting a straightforward answer ahead of time will make sure no confusion arises later.
Step 6: Be courteous and kind. When dealing with mechanics, people often get disgruntled very quickly and take it out on the mechanic; avoid this.
While you may be reasonably upset because of the amount of money needed to fix a problem, don’t take it out on the mechanic. If you keep your cool, recognizing that your mechanic did not cause the problem, you’ll be much better off.
Step 7: Give your mechanic the opportunity to address any issues you have. Before you slander a mechanic or write them off because of a bad experience, allow them to fix things.
Speak to mechanic and honestly let them know what your issue is. In most cases, mechanics are reputable and respectable and they will want you be happy with their work.
Having a good relationship with your mechanic is an important part of car ownership. While a garage should be able to do everything themselves, it will save time and money for mechanic and customer alike if the latter knows enough to communicate the problems effectively. Customers who don’t know how to explain their car problems may find themselves with a higher bill at the end, and stand a higher risk of being taken advantage of by a less-than-honest auto shop.